BD Rumana Privacy Policy — Our Commitment to Protecting Your Information

Welcome to BD Rumana. When you use our website or app, certain information comes our way. You have the right to know how that information is used — and this Privacy Policy gives you a straight answer.

BD Rumana is a well-known online gaming and betting platform in Bangladesh. We place the highest value on our members' trust, which is why protecting your personal information is a core responsibility for us.

This document tells you exactly what data we collect, why we collect it, how long we keep it, and whether you can have it deleted or changed. By using any BD Rumana service, you are agreeing to this Privacy Policy.

BD Rumana collects two types of information — what you provide directly and what is gathered automatically.

What you provide directly:

• Full name, mobile number, and email address.
• Date of birth (for age verification purposes).
• National ID or passport number (collected during KYC verification).
• Payment method details — such as your Mobile Pay or Nagad number.
• Bank account details (for large withdrawals).

Automatically Collected Information:

BD Rumana uses your data only for specific, defined purposes. We never sell it or use it for anything unnecessary.

• Account Management: For registration, login, and profile updates.
• Identity Verification (KYC): To prevent fraud and meet legal obligations.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Promotional Communications: To keep you informed about new bonuses and offers (with your consent).
• Security Monitoring: To detect unusual activity on your account.
• Service Improvement: To enhance and improve your experience on our platform.
• Legal Obligations: To comply with regulatory requirements.

Your information is stored on BD Rumana's servers to the highest security standards. We use industry-grade encryption technology to keep your data protected at all times.

Our Security Measures:

• 256-bit SSL encryption — active on all data transfers.
• PCI DSS compliant payment system.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Automated system for detecting suspicious activity.
• Restricted staff data access — only those who need it can view your information.

Data Retention Period: Certain information may be retained for the duration of your account and for up to 5 years after closure, in accordance with legal obligations.

BD Rumana never sells your data — not ever. That said, there are specific situations where limited information must be shared with third parties. Those situations are clearly outlined below:

• Payment Provider: Necessary information is shared with Mobile Pay, Nagad, Rocket, or your bank to process transactions.
• KYC Service Provider: Approved third-party providers may be used for identity verification purposes.
• Game Provider: During gameplay, certain session data is transmitted to the game provider's servers.
• Legal Authorities: We are required to disclose information when directed by a valid court order or government authority.
• Anti-Fraud Organizations: Limited data may be shared with industry-level organizations to prevent fraud and money laundering.

Before working with any third party, BD Rumana ensures they follow the same privacy standards we do. Data Protection Agreements (DPA) are in place with all our partners.

The BD Rumana website and app use cookies — small text files stored in your browser that remember your session so you don't have to log in every time.

Types of cookies we use:

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Performance Cookies: To analyze website speed and errors.
• Analytics Cookies: To understand which pages are visited most.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Every BD Rumana member has important rights over their own data — rights we actively uphold.

To exercise any of these rights, email our support team. We will respond within 14 business days.

BD Rumana strictly does not provide services to anyone under the age of 18. Age is verified at registration, and further verification may be requested at any time.

If a minor has created an account by any means and we identify this, the account will be closed immediately and all associated data will be permanently deleted.

BD Rumana may update this Privacy Policy at any time. When changes are made, the date at the top of the page will be updated, and for significant changes, a message will be sent to your registered mobile number.

Continuing to use BD Rumana after any changes means you accept the updated policy. We recommend checking this page from time to time to stay informed.

For any questions or complaints regarding this Privacy Policy, please contact us directly. We treat privacy-related concerns as a top priority.

• Email: support@bdrumana.bet
• Live Chat: Available 24/7 via website or app.
• Response Time: Privacy-related complaints will be addressed within 7 business days.

When submitting a privacy complaint, please provide as much detail as possible — this helps us resolve the issue quickly and accurately.